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help FAQs Administrator Supporter help

  1. What is the new MyAccount and how do I get one?
  2. How can my organization earn money through Freelanthropy?
  3. I represent a non-profit organization, how can I get a custom toolbar for my organization?
  4. What are the benefits of a partnership with Freelanthropy?
  5. Will this program be expensive or time consuming?
  6. I’m not with a non-profit organization, how can I support a cause that I care about?
  7. What does it cost?
  8. Where do the search results come from?
  9. What is the “Shop & Give” program?
  10. What is a “custom news ticker?”
  11. Who updates the news ticker and the customized messages?
  12. Where does the money come from?
  13. Must I make a purchase to raise funds for the nonprofit partner?
  14. What percentage of revenue goes to the charities and non-profits?
  15. How much money can a nonprofit organization expect to make from this?
  16. What is the downside to participating in the Freelanthropy program?
  17. Why can’t I find my organization in your database?
  18. What exactly is a customized charitable toolbar?
  19. Why should my organization and our supporters use the Freelanthropy Charitable Toolbar?
  20. What prevents people from clicking just to raise money for their charity?
  21. Does the toolbar contain spyware or adware?
  22. I have the Popup Blocker enabled. Why am I still getting popups?
  23. My toolbar is missing! How do I make it appear?
  24. Is the toolbar available for browsers other than Microsoft Internet Explorer?
  25. How do I uninstall the toolbar?

1. What is the new MyAccount and how do I get one?
MyAccount is a new optional feature for supporters that let’s you keep track of how much your personal searching and shopping is generating for your charity. MyAccount is free and you can register here.

2. How can my organization earn money through Freelanthropy?
It is easy.  People simply search the Internet like they normally do and money is generated for your cause. Freelanthropy's web search is powered by Yahoo! so you get the same great experience you know and trust. 50% of Freelanthropy's gross revenues (not a "portion of proceeds" or even 50% of profit, but 50% of all money earned goes back out to nonprofits). Simply tell your organization's employees, volunteers, supporters and friends to search through Freelanthropy.com and your organization will earn money. It really is that simple. If your organization has also applied for a custom Toolbar from Freelanthropy, tell these same supporters to install it and use it every day to help raise money and stay connected with their favorite cause. The more people searching through Freelanthropy.com or using your custom Toolbar, the more your organization will earn. Read on to learn more about Freelanthropy's free Toolbar program.

3. I represent a non-profit organization, how can I get a custom toolbar for my organization?

Simply fill out the brief application located here. In most cases your application will be approved and Freelanthropy will create your custom toolbar and set up your account. In some cases additional information will be required. In either case you will get a response in just a day or two.

4. What are the benefits of a partnership with Freelanthropy?

The toolbar is a great source of fundraising, but a charity partner is also able to increase exposure for their brand, and its message through a consistent presence as part of their supporter’s Internet browsers. The toolbar offers the ability to communicate with supporters quickly and easily at no cost through the news ticker. As Ben Franklin said, a penny saved is a penny earned, so every dollar a nonprofit organization does NOT have to spend on branding, communicating and asking for donations is a dollar that can go toward its core mission.

5. Will this program be expensive or time consuming?

The Freelanthropy program was designed with realities of running a non-profit organization in mind. There is no cost to participate, no forms to pass out, and no pledges to track down. You simply need to add links and messages to things you’re already doing like your website, emails or offline newsletters.

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6. I’m not with a non-profit organization, how can I support a cause that I care about?

You can simply select your favorite cause and do all your web searching from www.freelanthropy.com. It’s powered by Yahoo! Search, so you don’t need to make any compromises. Set this as your home page to remind yourself to support your cause every time you search for something online.

You can also install the Freelanthropy Toolbar and select your cause from the “I support…” link on the left side of the toolbar.

7. What does it cost?

Nothing. Never.  It is absolutely free.  There is no charge either for participating organizations or for the end users participating in the program.

8. Where do the search results come from?

Yahoo! Freelanthropy has a long term partnership with Yahoo! and delivers the exact same search experience you get from search.yahoo.com.

9. What is the “Shop & Give” program?

The toolbar’s Shop & Give button provides direct access to hundreds of premier online merchants and services. When you make a purchase through the Shop & Give button donation revenue is generated for the designated cause.

10. What is a “custom news ticker?”

The custom toolbar provided to non-profits that sign up for our program includes a real-time news ticker that scrolls through the toolbar. It’s a great way to deliver announcements, reminders and inspirational messages to your supporters.

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11. Who updates the news ticker and the customized messages?

The nonprofit partner organizations manage and publish their own messages using Freelanthropy’s simple news management tool (about as simple as setting up a calendar appointment). They can also include any available RSS feed that they’d like.

The ticker is a great way to mobilize members for an upcoming event, fundraising campaign, etc., or simply to publish an inspirational message.

12. Where does the money come from?

Search engines like Yahoo! make money from companies that pay an advertising fee when users click on links during a search.  Freelanthropy also has an extensive list of shopping partners from which it earns commissions. Freelanthropy takes half of the money it earns as a result of your search and shopping activity and sends it to your organization.

13. Must I make a purchase to raise funds for the nonprofit partner?

No. Simply doing web-searches through the toolbar will generate money for the organization. That money is generated from Yahoo’s “pay per click” advertising model whereby advertisers pay to generate traffic to their sites. It is very important that the service be used honestly and ethically to prevent an organization from being kicked out. Users should only do searches and clicks as they normally would in the course of their daily online activities. Searching or clicking because you think it will provide more help will actually do just the opposite as it will cause your charity to be removed from the program. Repetitive, high frequency queries from the same user will not be counted. Web addresses (like "www.yahoo.com") or common direct navigation kewyords like "facebook" or "aol" will also not be counted. The nonprofit logo on the toolbar also provides an easy link to the nonprofit organization’s website, where donation information is typically found – this is another way the toolbar makes it easier to support a specific cause.

14. What percentage of revenue goes to the charities and non-profits?

50 percent of revenues are given to the designated charity or non-profit organization.

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15. How much money can a nonprofit organization expect to make from this?

This number will vary from partner to partner, but the searches generate about 2 cents per search for the organization on average. In general, Internet users in the US are doing about 2 searches per day. So, for every 100 users an organization could earn nearly $1500.00 per year. If you encourage your “for-profit” retail and corporate partners to help get the word out about the Freelanthropy program and your custom toolbar, the support can grow very quickly.

16. What is the downside to participating in the Freelanthropy program?

We don’t have a good answer for that one yet. Our partners have told us that the Freelanthropy program is simply a “no-brainer.” We know that may sound too good to be true, but there’s no risk to find out for yourself!

17. Why can’t I find my organization in your database?

Try searching with just part of the organization’s name. Sometimes, though, the organization is registered under a different name altogether, or is simply not in the database. A representative of the organization should submit the brief application and we'll set up a FREE account.

18. What exactly is a customized charitable toolbar?

Freelanthropy’s development team makes a search toolbar that integrates with the web browser and it is unique to your organization.  The toolbar will include your logo providing a persistent reminder to your supporters to do their searches through the toolbar and stay connected with your cause.  Your toolbar also includes a customized “news ticker” to notify your constituents of events and important dates happening within your organization.  You can also use the ticker to deliver tips or inspirational messages and it can be updated as often as you like.    Your toolbar will also have customized links to key areas of your website to further help your supporters stay in touch and make it easy for them to donate money or volunteer.

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19. Why should my organization and our supporters use the Freelanthropy Charitable Toolbar?

Toolbars are helpful for every user who browses the Internet. When you use a Freelanthropy Charitable Toolbar you show your support and stay connected with your favorite cause while also supporting the organization financially.

Our charity partner toolbar offers a number of useful features, including:

  • Search the web directly from the toolbar. Search feature provides direct financial support for the designated cause.

  • “Shop & Give” button provides access to hundreds of online merchants while providing additional financial support for the designated cause.

  • Custom news ticker.

  • Powerful pop-up blocker that enables users to manage exactly which pop-ups to block and which ones to allow.

  • Highlight a term on any web page

  • Zoom pages that have small print or zoom out large print ones

20. What prevents people from clicking just to raise money for their charity?

Well, we wish we could simply rely on “the honor system,” but any type of fraudulent activity will result in immediate suspension and possible termination of your organization’s account. Freelanthropy and its partners have systems to identify fraudulent behavior and act swiftly to prevent fraud. Organizations should always encourage supporters to use the service ethically and honestly to prevent an organization from being blocked from the program.

21. Does the toolbar contain spyware or adware?

No.  The Freelanthropy Toolbar does not contain any spyware or adware and never collects any personally identifiable information (PII). There is no registration for end-users to install and use the toolbar.

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22. I have the Popup Blocker enabled. Why am I still getting popups?

If the charity partner toolbar's Popup Blocker doesn't seem to be working, you may want to check your computer for malicious third-party software. This software can trigger pop-up ads no matter where you're surfing on the web. Please be assured that these programs are not in any way affiliated with the charity partner toolbar, and no third-party software is installed on your machine when you download a Freelanthropy toolbar.

The charity partner toolbar's Popup Blocker is not able to stop pop-up ads generated by some third-party programs. If you think that you have an unwanted application installed on your computer and you want to remove the application there are a number of applications that might help from Ad-aware/Lavasoft, Spybot Search and Destroy, Microsoft, Norton and others.

23. My toolbar is missing! How do I make it appear?

If you installed the charity partner toolbar but never saw it:
Please note that the toolbar is only enabled in Microsoft Internet Explorer (IE). It will not appear in Outlook, Windows Explorer, AOL, MSN, or other browsers.

If you are unable to see the toolbar in your IE browser window, please check to make sure it was installed properly. If you click on the Windows "Start" menu and then choose "Settings" > "Control Panel" > "Add or Remove Programs," "Freelanthropy Toolbar” or [Charity Name] Toolbar” should be listed along with other programs.

You can also go to the “View” menu at the top of your IE browser and select “Toolbars.” The Freelanthropy or Custom Charity partner toolbar you installed should be listed there. If so, simply select it so there is a check mark next to it (and un-check or uninstall via “Add or Remove Programs” control panel, any toolbars that you don’t want to view).

If it's not listed, please follow these steps to download the toolbar:

  1. Visit the Partner Toolbar Directory and choose your charity's custom toolbar.

If it is listed, please try the steps outlined below to make the toolbar visible:

  1. Re-enable the charity partner toolbar via Internet Explorer. Click on the "View" tab located in the top left-hand corner of your browser window, place your cursor over the category "toolbars," and click the "Freelanthropy" or charity Partner option. Repeat these steps several times.

  2. If you are using IE 6.0, verify that third-party browser extensions have been enabled. To check this setting, select "Tools" > "Internet Options" > "Advanced" > "Enable third party browser extensions."

  3. Unlock your Internet Explorer toolbars and move them to different positions. The charity partner toolbar may have been pushed to the edge of the screen by another toolbar. Click on the "View" tab, select the category "toolbars" and then un-check the option "Lock the toolbars." To move each toolbar around, place your cursor on the left edge of the bar and drag it to a new location.

  4. Look for two black arrows (the arrows appear like this: >>) on the far right-hand side of your browser's address bar or toolbar area. If you do see the arrows, click on them to make the toolbar appear. To move the toolbar into full view, please see the instructions above in step 3.

  5. Uninstall and reinstall the charity partner toolbar. To uninstall the toolbar, click on the Windows "Start" menu in the lower left-hand corner of your screen. Then select "Settings," "Control Panel" and "Add or Remove Programs." Find Nonprofit Partner toolbar and click the "Remove" button. Finally, reboot your computer and reinstall the toolbar by visiting the Partner Directory.

If you saw the toolbar at some point, but now it's gone:
This problem may be caused by malicious software that may be installed on your computer. Once this software is installed on your computer, it can hide or disable your toolbar.

Once you clean your system, you may have to re-install your toolbar. To do so, please visit Partner Toolbar Directory.

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24. Is the toolbar available for browsers other than Microsoft Internet Explorer?

The charity partner toolbar is currently available only for Microsoft Internet Explorer. A Firefox version will be available soon. Everyone can also do their searches directly from Freelanthropy.com to support their favorite cause without needing the toolbar.

25. How do I uninstall the toolbar?

You can always uninstall by either using the standard Add/Remove Programs function provided in the Windows control panel, easily accessible from your Start menu. You can also easily hide the toolbar by going to the “View” menu at the top of the Browser, selecting “Toolbars” then un-check the Freelanthropy or custom-partner toolbar that you installed.